Worldwide Shipping FAQs by Seven Seas Worldwide Baggage Specialists

September 6, 2013 – 11:34

If you’re moving abroad, look no further than our handy page of advice and information to help you on your way.

What are the differences between ‘door-to-door’ and ‘door-to-depot’ services?

Our ‘door-to-door’ shipping service will take your shipment from the collection address at the door of the building (kerbside). It will then be redelivered to the door of the building (kerbside) at the destination address.

The shipment will have been cleared through the customs authorities and the relevant environmental agencies such as the Australian Quarantine Inspection Service (AQIS) and the Ministry of Agriculture and Forestry (MAF) in New Zealand.

All our excess baggage shipping charges are included in our quoted price – except duty, taxes, excise and cleaning charges. Yes, we know what you may be thinking but customs authorities and environmental agencies are very strict about unclean items being brought into the country. Our advice is to give everything a good clean before packing them in the boxes! Oh and daily storage charges could also factor into things. Do call us if you have any queries.

Our ‘door-to-depot’ excess baggage shipping service (also known as ‘door-to-port’) will take your shipment from the door of the building (kerbside) at the collection address and redeliver it to the depot or warehouse that is nearest to the airport or sea port of your destination address. The shipment – in contrast to the ‘door-to-door’ shipping services - will NOT be cleared through the customs authorities or passed through the environmental agencies (except sea shipments to China).

All destination charges – which are often specific to the country that you are sending your excess baggage to – will be your responsibility to pay, and is payable to the ground agent.

Charges may include handling fees, an agency fee and document charge. Customs clearance, tax and duty may also factor if applicable.

When do charges occur at the destination?

Our customer policy is to inform you upfront about all possible destination charges that we become aware of. Our ‘door-to-door’ excess baggage service includes all charges to the final destination address. However, if you send items that attract duty, uncertainties may arise. Newly-purchased items, alcohol or cigarettes will attract duty in the destination country and will require paying.

Source: www.sevenseasworldwide.com

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